Burnout, work engagement and work-related outcomes in the retail sector.
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Date
2019
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Abstract
This study is aimed at determining if a relationship exists between the following constructs, burnout, job satisfaction, work engagement and organisational commitment. In addition to this, the study aims to establish if burnout holds predictive value for factors such as job satisfaction, work engagement and organisational commitment.
In order to achieve this objective, the researcher made use of a cross-sectional, quantitative design, this design had been chosen due to the cost efficiency nature thereof and the ability to make use of structured measuring instruments. These being the questionnaires issued to the participants.
The researcher also investigated the correlation between the above-mentioned constructs and various demographic factors, and the link to the construct of burnout in particular.
The participants of this study were senior retail sector employees from an international clothing retailer. By senior retail sector employees, the researcher means management or supervisory level.
What has been determined in this study is that a relationship does exist between the variables that were explored. This relationship will be expanded on further in the study.
Description
Masters Degree. University of KwaZulu-Natal, Durban.