Adherence to performance management system framework by the Solid Waste Management Division within the Umdoni Municipality.
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Date
2018
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Abstract
Municipalities are obliged by the Constitution to provide services in an efficient,
effective and accountable manner. However, Local Government in South Africa has
been characterised by inefficiency and marred by public service delivery protests. This
study argues that Performance Management System (PMS) is one practice of
management which significantly improves service delivery in public organisations. The
study explored the origin and evolution of management and the models of Public
Administration. It is guided by four theories namely: the Scientific Management
Theory, Systems Theory, Institutional Theory and the Rational Choice theory. The
concept of Adherence was critical to the study, thus the researcher constructed the
Adherence Model, illustrating the activities and organisational practices which lead to
adherence. The main aim of the study was to assess the adherence of PMS at the
Solid Waste Management Division at Umdoni Municipality. This was achieved by
examining the perceptions of the management and operational staff of the Solid Waste
Management Division at Umdoni Municipality. In order to achieve the objectives of the
study, a questionnaire was employed to determine the degree of adherence of PMS
by assessing the extent to which the Umdoni Municipality applied the principles of
PMS. Rooted from the quantitative research design, closed-ended survey
questionnaires were distributed to 115 participants. The results of the study indicated
that there was a lack of comprehensiveness in the implementation of the PMS
principles in the Umdoni Municipality. The findings also showed that the adherence of
PMS was appropriately practised by the middle and top management staff, while the
PMS principles were inconsistently imposed on the lower hierarchical staff, such as
the Umdoni Solid Waste Management Division Staff.
Description
Master of Public Administration. University of KwaZulu-Natal, Durban, 2018.
Keywords
Theses - Public Administration.