Employee performance management and development system at King Edward V111 hospital as a tool for service delivery.
Loading...
Date
2016
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Abstract
The purpose of this quantitative, descriptive study was to identify the effectiveness of the
Employee performance management and development system at King Edward V111 hospital
and to assess the level of awareness the employees have of the EPMDS. Moreover it looked
towards the possible shortcomings in the implementation of the EPMDS in King Edward
V111 hospital.
Data was obtained from the employees in the junior and senior management positions at King
Edward V111 hospital and more evidence was gathered from literature review. Data was
collected through a structured questionnaire from one hundred and four participants (n=104)
and analysed by means of descriptive and inferential statistics.
The research findings revealed that the employee performance management and development
system was not effectively applied at King Edward V111 hospital and that participants had a
low awareness level on the purpose of the Employee performance management and
development system. The shortcomings were attributed to insufficient management skills and
a lack of appropriate communication among employees of their rights and responsibilities
when an employee performance management system is being incorporated in their
organisation.
It has been recommended that employees in the management position need to incorporate the
employee performance management and development system into their own ranks thereby
equipping them with a deeper understanding of the policy and its true potential. Moreover the
incorporation of balance score cards would enable employees in the management position to
quickly target areas of shortfall in their organisation.
The research has been limited to only one hospital. It doesn’t provide a holistic view of the
EPMDS in public hospitals in South Africa. Future research should look at other public
hospital in South Africa, Africa and first world countries. It should look at the similarity
between the systems existing in these public institutions that contribute to its successfully
implementation and analysis the shortfalls that have occurred and the strategies utilized to
overcome them.
Description
Master’s Degree. University of KwaZulu-Natal, Durban.