Browsing by Author "Gwala, Nontokozo Noxolo."

Now showing 1 - 1 of 1

An evaluation of the service delivery efficiency in uMkhanyakude District Municipality in South Africa between the periods of 1996 to 2011 = Ukuhlolwa kokulethwa kwedingo ngempumelelo kumasipala wesiyingi uMkhanyakude eSouth Africa phakathi kwezikhathi zeminyaka we-1996 kuya kowezi-2011.
(2023) Gwala, Nontokozo Noxolo.; Cebekhulu, Elias.
This study is an evaluation of the delivery of services by South African municipalities, through a case study of uMkhanyakude District Municipality after nearly thirty years of democracy and taking into consideration all the inherent apartheid era challenges faced by rural and urban local municipalities. The literature review revealed that following the apartheid era, municipalities in South Africa experienced significant difficulties in providing top-notch services to residents from a variety of social, geographic, and economic backgrounds. In comparing these three municipalities in South Africa: uMkhanyakude (district), uMhlabuyalingana (rural), and uMtubatuba (urban), the data clearly shows that each had their difficulties, with the provision of water being the most serious problem due to the decision that municipal water services should be a competence of the district municipalities themselves. Jozini, False Bay, uMtubatuba, and uMhlabuyalingana are the municipalities that make up this district municipality. A thorough analysis of the literature from each of these municipalities shows that there is some form of service delivery taking place, with some services seeing slight improvement, while others are being severely impacted by service interruptions. The service delivery shortages or interruptions, corruption, political interference, and border crimes appeared to be major challenges in the area and this was evident from the literature, data, and the community responses during the data collection phase. Qualitative research methodologies were employed to collect data on the demographic profiles, and expert opinions garnered from the key informants. Municipal performance issues raised by the municipal officials confirmed that there was still a long way to go in resolving the audit findings, as well as the concerns and needs raised by the community members themselves. The inadequacies in the provision of services defeated the ‘A Better Life for All’ election slogan of the African National Congress and created unrealistic expectations following the elections, that the communities were going to receive adequate municipal services as promised. The findings revealed that the main problem with the South African service delivery model was with its top-down approach, where the national government alone determines the policy frameworks, mechanisms, and budgets, which hinders the voices of ordinary citizens from being heard. This is in direct opposition to the government’s stated goal of bringing government closer to the people through decentralization, which was designed to increase accountability and the responsiveness of government to its citizens by bringing decision-makers closer to the people. Iqoqa, Lolu cwaningo lumayelana nokulethwa kwezidingo ngomasipala baseNingizimu Afrikha, kusetshenziswa ucwaningonto lukaMasipala weSiyingi uMkhanyakude ngemuva kwesikhathi esithi masibe iminyaka engamashumi amathathu yenkululeko futhi kubhekwa zonke izingqinamaba ezibhekene nomasipala wendawo nowasemadolobheni ezafika nesikhathi sobandlululo. Ukubuyezwa kwemibhalo kwaveza ukuthi uma kulandelwa isikhathi sobandlululo, omasipala baseNingizimu Afrikha ekunikezeleni ngezidingo okusezingeni eliphezulu kubahlali kusuka ezintweni ezehlukene ngokwenhlalobantu, ngokwamazwe kanye nokwezendlalelo zezomnotho. Ekuqhathaniseni laba omasipala bobathathu eNingizimu Afrikha: uMkhanyakude (isiyingi), uMhlabuyalingana (emakhaya), kanye noMtubatuba (edolobheni), imininingo yakukhombisa ngokucacile ukuthi ngamunye unobunzima bawo, ukunikezelwa ngamanzi kuyikho okuyinkinga enkulu kakhulu ngenxa yesinqumo sokuthi isidingo samanzi kumele kube yiso esikhono komasipala beziyingi uqobo. IJozini, iFalse Bay, uMtubatuba kanye noMhlabuyalingana ngomasipala okuyibona abakha lo masipala walesi siyingi. Uhlaziyo lwemibhalo olwenzisiswa kulabo masipala ngamunye lwaveza ukuthi kunokunye ukulethwa kwezidingo okwenziwayo, okunezinye izidingo ezikhombisa ukuthuthuka, ngenkathi ezinye izidingo ziba nokuphazamiseka okukhulu. Ukuncipha kokulethwa kwezidingo noma ukuphazamiseka, inkohlakalo, ukungenelela kwezepolitiki, kanti amacala emingcele abonakala eyingqinamba enkulu endaweni, futhi lokhu kwafakazelwa imibhalo, imininingo, nezimpendulo zomphakathi ngesikhathi kusesigabeni sokuqoqwa kweimininingo. Kwalandelwa izindlelakwenza zocwaningobunjalo botho ngenkathi kuqoqwa imininingo demographic profiles, kanye nemibono yongoti eqoqwe kubanikilwazi abaqavile. Izindaba zokusebenza kukamasipala ezaphakanyiswa izisebenzi zikamasipala zakuqinisekisa ukuthi kusenebanga elide okumele lihanjwe ekuxazululeni okutholwa uhlaziyo, kanye nalokho okubathintayo nezidingo eziphakanyiswa amalungu omphakathi uqobo. Ukungeneli kokunikezelwa kwezidingo/izinsiza kwehlula isiqubulo sokhetho se-African National Congress esithi ‘Impilo Engcono Yabo Bonke’, okuyi ‘A Better Life for All’ esakha ukungabi neqiniso kokusuke kulindelekile okulandela emva kokhetho, okungukuthi imiphakathi iyothola izidingo zikamasipala ezanele njengoba kwakuthenjisiwe. Okwatholwa wucwaningo kwaveza ukuthi inkinga enkulu ngemodeli yokulethwa kwezidingo eNingizimu Afrikha yayinendlela yokuqala phezulu kwehlelwe phansi, lapho uhulumeni kazwelonke eyedwa enquma ngezinhlaka zenqubomgomo, uhlelo lokusebenza kanye nesabelomali, okuyikhona okunqinda iphimbo lezakhamizi zendawo ukuba lizwakale. Lokhu kuphikisana ngqo nezinhloso ezisuke zishiwo uhulumeni zokusondeza uhulumeni kubantu ngokuthi yi-decentralization, okuyikhona okwakuhlelwe ukukhulisa accountability kanye ne-responsiveness kukahulumeni kuyizakhamizi ngokuthi asondeze abathathizinqumo kubantu.