Graduate School of Business and Leadership
Permanent URI for this community
Browse
Browsing Graduate School of Business and Leadership by SDG "SDG8"
Now showing 1 - 7 of 7
Results Per Page
Sort Options
Item Developing a competitive intelligence strategy model for South African life assurance industry=Ukuthuthukisa imodeli yesu lezobunhloli eliqhudelanayo lemboni yaseNingizimu Afrikha YokuQinisekisa Impilo.(2022) Maluleka, Mpho Lawrence.; Chummun, Bibi Zaheenah.Competitive Intelligence Embeddedness (CIE) and organisational performance studies have used various techniques and methods to explain the relationships between variables. To address this limitation in the body of knowledge, the objective of this study was to apply PLS-SEM and build a model that explained and identified the critical factors affecting CIE in the SA life insurance environment. This study was deductive and based on a non experimental research design. Quantitative research methods and descriptive design with the positivist research paradigm were employed. The researcher developed a cross-sectional quantitative approach using smart-PLS version 3.2.7. Data were collected from 276 respondents, and the response rate was 72%. Partial Least Squares Structural Equation Modelling (PLS-SEM) was applied to estimate the proposed theoretical model. This model was examined from an explanatory-predictive perspective and exhibited a high out-of-sample predictive power. Furthermore, this study’s measurement model was confirmed to be valid and reliable and acceptable. The findings of this study revealed that the R² value of the model was scored at 0.615, 0.506, and 0.735, which meant that the fourteen exogenous latent constructs collectively explained 61.5%, 50.60%, and 73.50% of the variance CIE, CS, and OP respectively. The model’s Goodness-of-Fit measured by SRMR and RMS_theta was 0.55 and 0.101 within the acceptable benchmark. The hypothesis validated that CIE was supported by employees, strategy, information usefulness, and information providers. Also, CIE, employee role clarity, and customer satisfaction aided organisational performance. This study showed that CIE is vital in SA life assurance companies because of its close association with customer satisfaction and organisational performance. Moreover, this study highlighted that the success of CIE in SA life assurance companies is influenced by the leadership style, technological readiness of the organisation, corporate culture and the accuracy, and use of information for strategic decision-making. Future research should consider a similar study in other African countries and globally to find similarities in embedding CI in organisations. The future investigation should also consider short-term insurance and other industries to test this study’s conceptual model. Iqoqa: Isiko lokusebenza ngokuzikhandla, phecelezi i-Competitive Intelligence Embeddedness (CIE) kanye nocwaningo ngokusebenza kwenhlangano kusebenzisa izindlela namasu ahlukene ukuchaza ubudlelwane bezinto ezahlukene ezithinta ukusebenza. Ukubhekana nalokhu kuntuleka kolwazi ocwaningweni olukhona, inhlosongqangi yalolu cwaningo bekuwukusebenzisa i-PLS-SEM kwakhiwe indlela echaza futhi ihlonze izinto ezibalulekile ezithinta i-CIE kwezemishwayilense lapha eNingizimu Afrikha. Lolu cwaningo beluhlola isimo ngendlela ejwayelekile kanti alulona ucwaningo lokuhlola ukuthi into ingenzeka yini. Lolu wucwaningo oluyikhwalithethivu kanti futhi oluchazayo, noluphinde lulandele ipharadayimu ye-positivist. Umcwaningi usebenzise indlela esasiphambano yocwaningo oluyikhwalithethivu esebenzisa indlela ye-smart-PLS version 3.2.7. Imininingo ikhiqizwe kubahlanganyeli abanga-276, kanti izimpendulo ezatholakala zakha amaphesenti angama-72. Indlela eyaziwa nge-Partial Least Squares Structural Equation Modelling (PLS-SEM) yasetshenziswa njengenjulalwazi ephakanyisiwe yalolu cwaningo. Le ndlela yacutshungulwa ngendlela yokuchaza sakuqagula kanti kwabonakala inamandla amakhulu okukwazi ukuqagula. Kanti futhi, indlela yalolu cwaningo yokukala yaqininsekiswa njengendlela eyiyo, ethembekile futhi eyemukelekile. Imiphumela yalolu cwaningo yaveza ukuthi izinga le-R² yale ndlela yaphumelela ngo-0.615, 0.506, no-0.735, okusho ukuthi imiphumela yangaphandle esacashile eyishumi nane yonke yachaza amaphesenti angama-61.5, 50.60, nangama-73.50 yezinhlobo ze-CIE, i-CS, ne-OP ngokwehlukahlukana. Ukusebenza kwale ndlela kwaqinisekiswa nge-SRMR ne-RMS_Theta ka-0.55 no-0.101 ngokwesikalo esilindelekile uma kuqhathaniswa nezinye. Isihlawumbiselo siveza ukuthi i-CIE yayisekwa kakhulu ngabasebenzi, isu, ukusetshenziswa kolwazi, kanye nabahlinzeki bolwazi. Kanti futhi, i-CIE, ukucacisa ngeqhaza labasebenzi, kanye nokuneliseka kwabathengi, konke kuyasiza ekwenzeni kahle kwenkampani. Lolu cwaningo lukuvezile ukuthi i-CIE ibaluleke kakhulu ezinkampanini zemishwayilensi lapha eNingizimu Afrikha ngoba isondelene kakhulu nokuneliseka kwabathengi kanye nokusebenza kahle kwenhlangano. Ukwengeza kulokhu, lolu cwaningo lugqamisa ukuthi impumelelo ye-CIE ezinkampanini zemishwayilense ihambelana nendlela yokuphatha, ukuzimisela kwenkampani ukusebenzisa ezobuchwepheshe, isiko lokusebenza kwenkampani nokwenza umsebenzi kahle, kanye nokusebenzisa ulwazi ekuthatheni izinqumo. Ucwaningo lwangomuso kumele lwenze ucwaningo olufuze lolu emazweni ase-Afrika nasemhlabeni wonke jikelele ukuze izinhlangano zikwazi ukufaka i-CI kuzona. Ucwaningo lwangomuso kumele futhi luyibuke indaba yokunikeza imishwayilense yesikhashana nokusebenzisana nezinye izimboni ukubheka ukuthi le ndlela yokusebenza enconywe kulolu cwaningo ingabasebenzela yini.Item Developing an intelligence and security framework to counteract insurance fraud in the low income sector. The case of Zimbabwe=Ukwakha ubuhlakani nohlaka lwezokuphepha ukuze kuphikiswane nokukhwaniswa komshwayilense endaweni yabahola kancane. Ucwaningo luzokwenzelwa eZimbabwe .(2022) Nyangoni, Soul.; Chummun, Bibi Zaheenah.This study explores avenues to develop a security and intelligence framework to counteract insurance fraud in the low-income sector in Zimbabwe. Insurance fraud, a threat to both national security and performance of the micro insurance industry, offering insurance services to low-income earners in Zimbabwe. The examination stretches from the causes of micro-insurance fraud to measures that can be fused with security intelligence to combat micro-insurance fraud. The framework of this study was a quantitative study, following stratified random sampling of three hundred and twenty-six participants. A structured questionnaire was deployed to collect primary data and complemented by interviews, focus groups and document inspection. The association between causes of insurance fraud, organised criminal syndicates, and low-income earners were investigated using structural equation modelling. The primary objective was to identify factors that enhance insurance fraud and measure the significance and causal effect of the identified variables. The response postulated that there are internal and external factors amongst them poor internal controls, lack of investment in artificial intelligence and poor human capital management systems which are being explored by organised crime syndicates to peddle micro insurance fraud. The internal and external factors work as an integrated front and the absence of one factor may negatively affect the decision to continue with the crime. In that regard, this study recommended the CEPSI strategy. The acronym CEPSI abbreviates for Customers, Employees, Participation, Systems and Intelligence and this is meant to overhaul microinsurance service provider’s operating systems. Conclusions were reached after synchronisation of primary and secondary data with research objectives. The CEPSI approach provide insurance firms with capabilities to detect, prevent, sanction, investigate, and remediate insurance fraud in the low-income sector of Zimbabwe. The focus is to equip the micro-insurance service providers with proactive capabilities meant to detect and thwart insurance fraud amongst policyholders, employees and organised crime syndicates by designing internal security measures fused with artificial intelligence to detect insurance fraud, educating the general public with regards to threats and consequences of insurance fraud and also working in liaison with security intelligence apparatus. Iqoqo Lolu cwaningo luzohlola imigudu yokwakha uhlaka lobuhlakani kanye nezokuphepha ukuze kuphikiswane nokukhwabaniswa kwemishwayilense endaweni yabahola kancane eZimbabwe. Ukukhwabaniswa komshwalense, ukusabisa kukho kokubili ezokuphepha kuzwelonke kanye nokusebenza kwemboni zomshwalense esencane, ukunikezela komsebenzi womshwalense kulabo abahola kancane eZimbabwe. Ukuhlola kuyodlulela nasezimbangeleni zokukhwabaniswa komshwalense okuncane kuye ezilinganisweni ezingahlanganiswa nobuhlakani bezokuphepha ukuze kuqedwe ukukhwabaniswa komshwalense omncane. Uhlaka lwalolu cwaningo kwakungolocwaningozinombolo, lulandela ukuqoka ngokohlelomkhakha okungahlelekile kwababambiqhaza abangamakhulu amathathu namashumi amabili nesithupha. Kwasetshenziswa uhlu lwemibuzo oluhleliwe ukuqoqa imininingo yokuqala kwahlanganiswa nezimposambuzo, amaqoqo azocwaningwa kanye nokuhlola imibhalo. Ukuhlobana phakathi kwezimbangela zokukhwabaniswa komshwalense, izinhlangano zobugebengu obuhleliwe kanye nabahola imali encane baphenywa kusetshenziswa imodelingi yesibalokulingana sesakhiwo. Inhlosongqangi yocwaningo kwakungukuhlonza izimo ezinokuthuthukisa ukukhwabaniswa komshwalense kanye nesilinganisi esimqoka nomphumela wamavariyebuli ahlonziwe. Impendulo yabeka ngokuyiqiniso ukuthi kunezimo zangaphandle nezangaphakathi phakathi kwezilawuli zangaphakathi ezimbi, ukungabibikho kophenyo kubuhlakani obungaziveleli kanye nezihlelo zokuphathwa kwengqalabhizinisi yabantu abaswele yahlolwa izinhlangano zobugebengu ezihlelelwe ukuthengisa ngokukhwabaniswa komshwalense osemncane. Izimo zangaphakathi nezangaphandle zibonakala zisebenza ngokuhlanganyela kodwa ngokungabibikho kwesimo esisodwa kungasiphazamisa kakhulu izinqumo sokuqhubeka nobugebengu. Ngaleyo ndlela, lolu cwaningo lwancoma isu iCEPSI. Isifinyezo iCEPSI sifinyeza Abathengi, Izisebenzi, Ukubamba iqhaza, Izinhlelo noBuhlakanikanti lokhu kwenzelwe ukulungisa kabusha izinhlelo zokusebenza kwabanikeza umsebenzi wemishwalense emincane. Kwafinyelelwa esiphethweni ngemuva kokuvumelanisa umniningo wokuqala nowesibili kanye nezinhloso zocwaningo. Indlela iCEPSI yanikezela ngamafemu omshwalense anokukwazi ukuthola, ukugwema, isijeziso, ukuphenya kanye nokulungisa ukukhwabaniswa komshwayilense endaweni yabahola kancane eZimbabwe. Okwakugxilwe kukho ukuhlomisa abancane abanikezela ngomsebenzi wokukhwabanisa umshwalense abanokukwazi ukuthola kanye nokuvimba ukukhwabaniswa komshwalense phakathi kwabanikazi benqubomgomo, izisebenzi kanye nezinhlangano zobugebengu obuhleliwe ngokuthi kusungulwe izinyathelo zokuphepha zangaphakathi zihlanganiswe nezobuhlakani obenziwe ukuze kutholwe ukukhwabaniswa komshwalense, ukufundiswa komphakathi owejwayelekile mayelana nokwesabisa kanye nemiphumela yokukhwabaniswa komshwalense kanye nokusebenza ngokuxhumana nezinsizakusebenza zezobuhlakani bezokuphepha.Item Investigating the role of leadership in managing change at Riskflow Group: a case of Riskflow Group.(2018) Musaigwa, Misheck.; Hoque, Muhammad Ehsanul.Organisational change is a sophisticated and challenging process and as a result, many organisations that embark on change initiatives fail to achieve their intended goals, and sometimes change also lead to significant costs which undermine its benefits. However, despite these challenges, it is becoming increasingly important for organisations to embrace change for their survival and success owing to the dynamic and rapidly changing business environment. The aim of this research is to investigate the role of leadership in managing change at Riskflow Group. The study deployed a qualitative approach and drew a sample of 10 participants who are department managers, and these candidates perform managerial and leadership responsibilities. The study deployed a purposive sampling and used a thematic analysis to analyse the data. Change management has received a significant attention in the past and similarly, leadership concept has also been extensively studied in various disciplines, but there is little empirical evidence that discusses the tasks or the role of leadership in managing change. In addition, most of the research on change management has focused more on employee resistance to change, employee reaction to change and the psychological effect and emotions caused by change. This study is therefore attempting to respond to the leadership aspect in change management which has not received much attention. The study further seeks to determine the effect of leadership in the change management process and further examine how leadership can effectively implement change initiatives. To provide a deeper understanding, the research discusses different change models that have been advocated for and that are also widely used both by other researchers and by many organisations. Additionally, this research evaluate the different leadership styles which include among others transformational leadership, servant leadership and transactional leadership. The findings of the study suggested that leadership plays a fundamental role in change management and the leadership roles that were established includes, motivating employees, creating a vision for change, communicating change, planning for change, creating a conducive environment for change, getting employee’s buy-in and leading by example as role models. The study recommended that to address the challenges of managing change in organisations in the new economy authentic leadership is an alternative approach.Item Strategies to reduce the emigration of engineering professionals in the South African petroleum refining industry=Amasu okunciphisa ukufuduka koNjiniyela embonini yokuColisisa iPhethroliyamu eNingizimu Afrika.(2023) Ngonyoza, Ntsikelelo Sipho.; Pelser, Theuns.; Chummun, Bibi Zaheenah.The South African refining companies have been losing experienced engineers, due to emigration, which has negatively impacted the refinery Operations. This study aimed to explore the factors that affect the emigration of engineers working in the South African petroleum refining industry. The study used a mixed method approach combining qualitative and quantitative research techniques using structured, in-depth interviews and an electronic survey questionnaire. The study participants were refinery engineers with a formal engineering diploma or degree from a recognized University or University of Technology. The findings revealed that more than half of the engineers had a positive emigration potential and were actively applying for jobs overseas (56% for interviews and 52% for the surveys). The preferred emigration destinations were the Middle East and Europe for a duration of 5 years. The engineers were Millennials, aged between 31-36 years with 5-15 years’ work experience. The emigration drivers were a rapidly deteriorating macroeconomic climate resulting in a higher cost of living and unhappiness at work due to poor career advancement, poor work-life balance, and a perceived inaccurate and unreliable performance appraisal system where promotions and recognition awards were affected by manager bias. Some recommendations were to have clear career progression paths incorporating job redesign strategies, reduce appraiser bias in the performance appraisal process, incorporate appraisee feedback, and review company benefits to ensure they meet the work-life balance needs of a changing workforce. The study has contributed to the body knowledge by developing a method to measure the emigration potential of petrochemical refining engineers and plot it on an emigration potential matrix. As well as to better understand the critical factors that lead to a positive emigration potential and propose strategies to reduce it by implementing the developed emigration potential reduction framework. Iqoqa Izinkampani zokucolisisa eNingizimu Afrika zilahlekelwa onjiniyela abanohlonze ngenxa yokufuduka, okunomthelela omubi ezimbonini zokucolisisa. Lolu cwaningo lwaluhlose ukubhekisisa izinto ezithinta ukufuduka konjiniyela abasebenza ezimbonini zokucolisisa uwoyela eNingizimu Afrika. Ucwaningo lwasebenzisa indlelakwenza engxube ebandakanya amasu ocwaningo lobunjalonto nenanikubala kusetshenziswa inhlwayalwazi ehlelekile kanye nohlumibuzo oluyisaveyi lwezobuchwepheshe. Ababambiqhaza kwaba onjiniyela kwezokucolisisa abanediploma noma iziqu zedegree zasenyuvesi noma enyuvesi yezobuchwepheshe.6 Imiphumela yocwaningo yaveza ukuthi bangaphezulu kukahhafu onjiniyela okungenzeka bafuduke kanti basembhidlangweni wokufaka izicelo zokuyosebenza phesheya kwezilwandle (56% abenhlwayalwazi kanye nama-52% abesaveyi). Izindawo zokufudukela ezithandwayo yiMiddle East kanye neYurophu lapho besebenza khona iminyaka emihlanu. Onjiniyela laba baphakathi kweminyaka engama-31 kuya ema-36 kanti banolwazi lomsebenzi lweminyaka ephakathi kwemi-5 kuya kweyi-15. Okuyimbangela yofuduko yisimo somnotho esiya ngokuya sintengantenga esidala impilo ibize kakhulu, ukungajabuli emsebenzini ngenxa yokuncipha kwamathuba okukhushulwa, ukungazinzi phakathi kwempilo nomsebenzi, uhlelo lokubheka ukuthi umuntu usebenze kanjani olunganembi futhi olungathembekile kanye nokuklonyeliswa kokwenza kahle emsebenzini okuncike ekuchemeni kwezimenenja. Ezinye zezincomo zibandakanya ukuqinisekisa ukuba khona kwendlela ecacile yokuqhubekela phambili emsebenzini ezobandakanya amasu okuhlela kabusha umsebenzi, ukuncipha kokuchema uma kuhlolwa ukuthi abantu basebenze kanjani, ukufaka nokuthi angathuthuka kanjani okade ehlolwa, nokubhekisisa izinzuzo enkampanini ukuqinisekisa ukuthi ziyahambisana nezidingo zabasebenzi abashintshashintshayo. Lolu cwaningo lunikelile emthamweni wolwazi ngokuqhamuka nendlela yokukala umuzwa wokufuduka konjiniyela embonini yokucolisisa uwoyela nokuyibumba ihambisane nesimo somnyombo wokufuduka. Ucwaningo luphinde lwanikela ngokuqondisiseka kabanzi kwezinto ezibalulekile eziholela ekufiseni ukufuduka kanti luphinde lwaphakamisa namasu angasetshenziswa ekunciphiseni lokhu ngokusebenzisa uhlaka lokunciphisa ukufuduka osekubunjiwe.Item The effectiveness of the operation pay on time initiative on KwaZulu-Natal provincial departments.(2022) Mlamula, Nomzamo Ladyfair.; Tefera, Orthodox.SMMEs are continuously faced with the dilemma of late and non-payment of invoices with these delays becoming increasingly detrimental to the country's economy. The Provincial Government Departments are the major culprits of this unwelcome practice as they work against the Country's Economic Growth Strategy stipulated in the National Development Plan 2030 (NDP). Despite all procedures and efforts employed to assist departments in complying and making payments on time, the struggle continues for SMMEs. The KwaZulu-Natal Provincial Departments (KZNPDs) are dedicated to paying their service providers within the 30days payment interval and following the full terms of a contractual agreement. The KZN Department of Treasury developed an initiative called "Operation Pay on Time (OPOT)". The initiative is aimed to assist all KZNPDs to ensure payments are made on time to service providers. This is a case study research based on the KZN Department of Treasury’s initiative “OPOT”. Accordingly, the research study endeavoured to establish the effectiveness of the assistance provided to curb the issue of late or non-payment. The objective is to firstly establish the underlying factors of late or non-payment and evaluate the effectiveness of the OPOT initiative on the identified factors to stimulate efficiency in KZNPDs. The investigation comprised a mixed-method approach where information was gathered using a means of survey and interview sessions with descriptive and inferential statistics being utilized. Additionally, explanatory and thematic analyses were also used to describe and dissect subject information. The study participants comprised 10 senior managers and 60 finance officials in KZNPDs. Using a convenient sampling strategy, key informants and survey respondents were selected. The total number of observations (n) and proportion (%) in a variable was computed using the “tab” command of Stata 11. The graph box displaying the median and distribution of observations was created using the “graph box” command of Stata 11. Relationships between two categorical variables were investigated using Chi-Square analysis and results were reported with three parameters i.e., number of observations (n) Chi, and P-value. Examination of data disclosed that KZNPDs are struggling to ensure payments are made on time as a result of unresolved petty issues. The study revealed that the OPOT initiative is effective, however exhibiting some shortfalls of no proper systems or elements of controls in place. Furthermore, the study divulged that the OPOT initiative would be more effective when the factors of late or non-payment of invoices are filtered into any initiative or assistance provided and are post-effect rather than an after-effect initiative.Item The impact of the coronavirus on electronic commerce among small and medium enterprises in Gauteng=Umthelela wobhubhane lwecorona ekuhwebeni ngobuchwepheshe mayelana namabhizinisi asafufusa eGauteng.(2023) Ramsern, Atlanta.; Govender, Krishna Kistan.During the Covid-19 pandemic, small and medium-sized enterprises (SMEs) have had to shift business operations to online, due to government restrictions. The urgency to change to a digital model caused many SMEs to be challenged by one or more of the four e-commerce resources to complete an e-commerce transaction, namely usage of reliable broadband, e-shop of products, digital payment, and logistics to the consumer. The literature revealed that SMEs lacked the infrastructure to support the digital transformation into a successful business model and had to close their businesses. This mixed-methods study addressed this gap by using constructs in the resource-based theory and dynamic capabilities theory. A conceptual model was developed which depicted the relationship between the e-commerce resources and e-commerce growth which was moderated by dynamic capabilities. Several hypotheses were postulated in the conceptual framework and data was collected from the SME owners in Gauteng Province, South Africa. The simple random sampling technique was used to survey 307 retail SMEs in Edenvale, Gauteng. The survey was distributed via email to the SMEs that were alluded in the study. Descriptive and inferential statistical analysis was used to analyse the data that was collected through the survey, using the Statistical Package for Social Sciences and tested using Structural Equation Modelling. Purposive sampling was used for the qualitative study and the semistructured interviews were conducted with 13 SME owners, to gain an in-depth understanding of the factors that impacted their e-commerce growth. Thematic analysis, via Microsoft excel, was used to analyse the transcripts by focusing on identifying and arranging the codes and patterns. The findings revealed that digital payments and logistics were significant predictors of e-commerce growth during the pandemic and dynamic skill capabilities moderated the relationship between digital payments and e-commerce growth. However, the usage of broadband and e-shop features were not significant in predicting the growth of e-commerce. It was ascertained through the interviews, that there is a favourable impact on the growth of e-commerce among SMEs that invested in unique resources and capabilities, since only those SMEs that had the resources and capabilities managed to survive during the pandemic. Iqoqa Ngesikhathi sobhubhane lweCovid-19, amabhizinisi amancane naphakathi nendawo azithola eseshintsha ukusebenza kwebhizinisi ngokulifaka kubuchwepheshe ngenxa yezivimbelo zikahulumeni. Isigubhukane sama-SME ukushintshela esifanekisweni sobuchwepheshe ukwenza uhwebo, kuphenduke inselelo enkulu. Ama-SME amaningi aphonselwa inselelo eyodwa noma ngaphezulu kwezinsiza ezine ze-e-commerce ukuze aqedele umsebenzi we-e-commerce, okuwukuthi ukusetshenziswa kwe-broadband, i-e-shop yemikhiqizo namasevisi, ukukhokha kwedijithali, kanye nokuphathwa kwempahla kumthengi. Imibhalo iveza ukuthi ama-SMEs antula ingqalasizinda ukusekela impumelelo yoguquko lobuchwepheshe. Ngakho-ke, lolu cwaningo luphenya izinselelo ezahaqa ama-SMEs ngesikhathi kusetshenziswa izizinda zobuchwepheshe bebhizinisi ngesikhathi sobhubhane lwe-Covid-19. Yize sekukhulunyiwe ngezinto ezithinta uhwebo ngobuchwepheshe, imibhalo ayikwazanga ukukulungisa okumayelana nokusetshenziswa kwenjulalwazi yohwebo ngobuchwepheshe ngesikhathi sobhubhane. Le ndlela exubile yocwaningo isingatha lesi sikhala ngokusebenzisa okwakhiwe ngokwenjulalwazi ngokwamasu kanye nenjulalwazi yamandla obukhono. Isifanekiso somqondo sathuthukiswa esibhula ubudlelwano phakathi kwamasu ohwebo ngobuchwepheshe kanye nokukhula kohwebo ngobuchwepheshe okwalungiswa ngokwamandla obukhono. Isigejana semicabango engafakazelwanga kwathathwa njenento ekhona ohlakeni lomqondo kanye nokuqoqwa kolwazi kubanikazi bamabhizinisi esifundazweni saseGauteng eNingizimu Afrikha. Okubizwa nge-random sampling kwasetshenziswa ukwaba imibuzo kusetshenziswa ama-email enanini elinga-307 lwama-SMEs e-Edenvale, Gauteng. Uhlaziyo oluqondiswayo ngezinombolo, ngesifanekiso sohlaka ngezinombolo kwasetshenziswa ukuhlaziya ulwazi olwaqoqwa ngokomklamo. Isampula eliqondiwe lasetshenziswa ngokwekhwalithethivu, neziphathimandla eziyi-13 zabuzwa ukuthola ingqikithi yezizathu ezinomthelela ekukhuleni kohwebo ngobuchwepheshe. Uhlaziyo ngokwegqikithi lwasetshenziswa ukuhlaziya okubhaliwe kanye nokugqolozela izifanekiso. Okutholiwe kuveza ukuthi ukukhokha ngobuchwepheshe kanye nezokuthutha kwabaluleka ngesikhathi sobhubhane kanye nobukhono obusabalele ukulungisa ubudlelwane phakathi kokukhokha ngobuchwepheshe kanye nokukhula kohwebo ngobuchwepheshe. Yize kunjalo ukusetshenziswa kwamakhonokhono kanye nezimpawu zobuchwepheshe besitolo akuzange kubaluleke okuqaguleni ukukhula kohwebo ngobuchwepheshe. Kwaqinisekisa ngokwezingxoxombuzo, ukuthi kunesimo esicindezela ukukhula kohwebo ngokubuchwepheshe phakathi kwama-SMEs kulabo abatshale ngamasu angandile kanye nobukhono, njengoba lawo ma-SMEs abenamacebo kanye nobukhono bakwazi ukuphila ngezikhathi ezinzima.Item Transformation challenges faced by black South Africans in the construction sector within the KwaZulu-Natal Department of Transport.(2021) Mngomezulu, Simangele.; Yalezo, Bhasela.In 2017, the KwaZulu Department of Transport conducted a spend analysis by population, using racial groups in the construction sector and the following was the conclusion; for the budget of R4 Billion the beneficiaries were 18% black Africans, 28% Indians, 15% white, 5% coloured, 8% other and 26% with no detail. Meanwhile population demographics indicates the Black South African population dominates KwaZulu-Natal by 87%, followed by the Indian/Asian population who are at 7,9%, white people account for 3,9% of the population, whereas coloured people account for only 1,2% (Statssa 2016). The data above is a clear indication of the lack of transformation in the construction sector specifically for the previously disadvantaged individuals which are Black South African. The KwaZulu Natal Department of Transport core functions are construction, upgrading, maintenance and control of the provincial road network. The research methodology used is mixed method, which encompasses both qualitative and quantitative approaches. The qualitative methodology used the purposive sampling and the quantitative used the probability sampling methods. The main findings of the research clearly indicated that there is lack transformation in the construction sector to support the previously disadvantaged individuals mainly Black South Africans, there is lack of adequate skills to perform in the sector, lack of financial resources and financial support from the financial institution, poor and lack of clear policy with regards to driving the agenda of economic transformation and lack of measurable contractor development programmes. The research recommendation is mainly the implementation of the transformation programmes with various interventions that will act as a nerve centre in bridging the gap in the transformation with clear targets which must be monitored and evaluated, supported by policies which will encompass all the stakeholders such as Construction Industry Development Board, National Treasury and all the institutions within the Built Environment. Mainly the purpose of the study is to to underpin the areas of improvement necessary in order for the KZN Department of Transport to bridge transformation gaps while attaining inclusive participation in the construction sector specifically for black South Africans.