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School of Management, IT and Governance

Permanent URI for this communityhttps://hdl.handle.net/10413/6784

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    Analysing the effects of flexible working conditions in the workplace: a case of the KwaZulu-Natal Department of co-operative governance.
    (2023) Shandu, Ruth Bhekekile.; Nzimakwe, Thokozani Ian.
    Currently, South African government departments face common problems such as punctuality, frequent leave requests, lack of engagement, absenteeism, and poor management of employee wellbeing, resulting in high absenteeism rates. These issues affect the work-life balance, which negatively impacts employee performance, thereby affecting delivery of services to the department and community at large. This study investigated how flexible work arrangements can reduce time management issues while increasing job satisfaction and performance in the KwaZulu-Natal Department of Co-operative Governance and Traditional Affairs. Flexible working schedules can increase the level of contentment and performance, which has been discovered to benefit both the employer and the employee. A qualitative research method was chosen for the study because it provided an opportunity to explore the research objectives in greater detail. The sample size and strategy used comprised organising focus group interviews as well as individual interviews, representing the population by using a sample of 10 participants from different levels, namely senior managers to lower levels in the Department. The study reviewed aspects of analysis of the impact of workplace flexibility and its effect on employee performance by looking at previous research on similar topics. This review was designed to explore workplace flexibility in order to delve deeper into the need for it and the benefits it could provide. The findings of the study revealed that offering flexibility could help and support the emotional health of the employees, as well as improving their relationship with the Department of Co-operative Governance and Traditional Affairs. A call for a flexible work strategy is of interest to most employees in the Department, since flexibility provides for a work-life balance that is essential to everybody. The conclusion and recommendations were that the Department should consider implementing and making provision for flexible working arrangements, which can achieve greater job fulfilment, a better balance between work and life and motivate employees, as well as reducing absenteeism and increasing the quality of service delivery at all employee levels.
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    Complex adaptive leadership approach in the South African local government: a case of uMzimkhulu Local Municipality, South Africa.
    (2023) Ngqoyiya, Andile Christopher.; Mutereko, Sybert.; Ndebele, Nduduzo Comfort.
    The South African local governments are faced with a growing trend of service delivery protests from a population that requires an array of high-quality services. To overcome the service delivery challenges faced by South African local government there is a need for strong adaptive leadership. The main objective of this study was to recommend an adaptive complex leadership style towards achieving optimal performance in a specific South African Local Municipality with a view to assisting local government to achieve optimal service delivery and reach set goals of the South African Constitution. This study was conducted in the uMzimkhulu Local Municipality. A mixed-method approach was used. Data were collected through interviews and a survey questionnaire. Qualitative data were analyzed through the use of NVIVO software and quantitative data were analysed using Statistical Package for Social Sciences (SPSS) version 24. A total of 112 respondents completed the questionnaires and 11 participants were interviewed. The findings of this study revealed that effective leadership strategies should be adaptive to complex internal and external environmental factors. Leadership effectiveness is affected by several internal environmental factors. These internal factors include personality clashes among employees, conflicting interests between management, tensions from agent interactions, management unwillingness to embrace innovation, lack of skills among employees, employee lack of passion and a lack of organisational cohesion. External factors affecting leadership included: technology, political influence, public pressure, economic factors and changes in the needs of residents. A model for complex adaptive leadership should include leadership that is enabling, administrative, and adaptive, and must have a combination of different leadership styles. In conclusion the model confirms that leadership is a complex phenomenon as it demands the understanding and appreciation of various factors occurring simultaneously. Leadership decision making requires an understanding such complex internal and external factors. From the study, it is recommended that future studies should focus on understanding the cause of the internal and external complexities affecting leadership in local municipalities.