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School of Management, IT and Governance

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Browsing School of Management, IT and Governance by SDG "SDG16"

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    Case study: an evaluation of the comprehensibility of information security policies in a South African bank.
    (2023) Razack, Riyadh Sayed.; Maharaj, Manoj Sewak.
    Information security policy and its resultant implementation is seen as pivotal in organisations that want to protect their information both internally and externally. Employees are relied heavily upon to read and understand and therefore comply with the information security policy including all its principles. The study has used readability and comprehension tests to assess the policy to analyse what the minimum required reading level is, how much abbreviations and jargon are contained therein. Employees were surveyed to understand the implications of security policy on them, the study utilised interviews of staff and asked questions pertaining to awareness, ideal ways to eradicate jargon and technical terms as well as views around security policy implementation. Ultimately directing implications around improvements to be made, but not limited to the removal of jargon and technical terms. Further to this, recommendations are detailed for policy writers and implementors, as well as critical success factors for ISMS managers and security specialists who are tasked with crafting policy, embedding this through the organisation and ensuring staff comply and adhere to organisational information security strategy. A conceptual multidimensional framework to coordinate the significant outcomes identified in the study is also developed to enable robust information security design, and monitoring. Within the context of the study a number of important and noteworthy outcomes have been established. Any conceptual framework must provide a dimension to remediate the readability challenges. The other established outcome pertains to awareness and socialisation/training pertaining to policies, where respondents did not believe awareness of information security policies were adequate and accessibility was viewed as problematic, this was confirmed by the interviews where most staff did not know where to locate information security policy/ies. Respondents did not feel included in the development of policy and accompanying improvement mechanisms and consequently any conceptual framework which does not incorporate users is inherently flawed.
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    Service delivery at the provincial sphere of government: a case study of Operation Sukuma Sakhe (oss) in Kwazulu-Natal.
    (2023) Mkhize, Zwelini Lawrence.; Reddy, Purshottama Sivanarain.
    South Africa has been plagued by challenges of ineffective service delivery linked to poor coordination, competition and contestation of powers due to overlapping constitutional mandates, lack of cooperation and poor alignment of state entities despite the provision for improved intergovernmental relations and cooperative government in Chapter 3 of the Constitution of RSA (Act 108 of 1996). This has resulted in rising public discontent, declining public confidence and protests. In response, the Operation Sukuma Sakhe (OSS) model was introduced by the Province of KwaZulu-Natal in 2009, to improve service delivery, eradicate structural poverty, inequality and its manifestations. This study investigates the role of OSS as a framework for advancing coordination and cooperation to achieve effective service delivery in KwaZulu-Natal. As the objective, the study sought to examine the challenges in service delivery, analyse the context and philosophy behind the adoption of the OSS, evaluate the role of districts in integration of services and how the war room entrenches participatory democracy and obtain lessons for district based planning and budgeting. Guided by the interpretivist paradigm, this study was designed as applied research of a qualitative nature, utilising semistructured interviews. The focus of data collection and analysis involved multiple sources of information and purposive sampling of 24 information-rich participants, representing Ethekwini, Harry Gwala, Umkhanyakude and Ugu municipalities, KwaZulu-Natal and national government and external stakeholders. The main findings of the study indicate that transformation in South Africa has been characterised by advent of new concepts in intergovernmental relations from unitary and hierarchical powers to concurrent competences which created the necessity for cooperative government. This complexity reflects the global trend in liberal democratic models in which governance is a partnership between state and civil society stakeholders. Using the governance theories by Pierre and Peters and the Systems Theory, it is argued that complex, multi-level governance systems (due to concurrent competences) require institutional policy implementation mechanisms that can deal with the political, economic and social dynamics that affect service delivery. This is critical in South Africa where the impact of government service delivery programmes is sensitive to the maintenance of governability, which is affected by issues of authority and legitimacy of the State, public confidence, the efficient use of limited ii resources, and prevention of mismanagement and corruption. The dissertation argues that OSS enabled effective service delivery through simultaneous implementation of five convergent principles: i) cooperative government, ii) intergovernmental relations, iii) good governance, iv) community participation and, v) integration of services. The convergence of these principles within OSS meant that the OSS operated as a coordinating institutional mechanism which is critical in multi-level governance and OSS further creates the necessary ‘spirit of cooperation’ akin to the German concept of Bundestrue. The study concludes that lessons obtained from the OSS in KwaZulu-Natal should be applied nationally for district-based planning and budgeting model to successfully emerge.