Evaluating risks to supply chain sustainability in a KwaZulu-Natal hospital.
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Date
2018
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Abstract
This study reports on an exploration of risks experienced in the field of supply chain management
within the Republic of South African public sector with specific attention to the KwaZulu-Natal
hospital. It has been noted with concerned that Supply Chain Management section is experiencing
inability to maintain sustainability through the affection of risks that are created within the
operation of an organization. The study tends to conduct a scrutinization and evaluation of the
procurement process at Inkosi Albert Luthuli Central Hospital with an intension to evaluate the
risk to supply chain sustainability. The target population for the study are the officials that work
in supply chain management and finance section. The nature of the methodology that was used to
conduct the study is qualitative and data was collected through the interviews and observations.
To gain more understanding on the study a literature review based on supply chain management
practices was conducted through theoretical and integrated literature. Furthermore South African
Hospital have the stipulated rules, regulations, policies and guidelines that govern the procurement
process and that need to be followed in order to maintain compliance. These are highlighted in the
study. The interviews were conducted at the hospital (Inkosi Albert Luthuli Central Hospital) and
the observation was also done at the hospital. The report of finding from the respondent and the
observation was displayed in order to accurately analyze the result. Data analysis was conducted
through content analysis where the researcher scrutinize the finding and find out the common key
response obtained from the participants. Among other things the result presentation led the
researcher to be able to analyse primary data obtained from the literature review, this include what
the theory is saying and secondary data which include what the officials are practically doing.
After the analysis have been conducted the researcher was able to answer the research questions
and fulfil the research objective even though this is an exploratory the problem statement cannot
be total resolved but an awareness can be made available to SCM and Finance officials in order to
mitigate risks. After the study analysis it has been recommended that monitoring and evaluation
in supply chain management be taken into consideration in order to increase compliant and
mitigate risks. The areas that can be considered for future research and investigation could be the
impact of supply chain management to the community, looking at the service delivery perspective
where an investigation can be based on the necessities required by the community.
Description
Masters Degree, University of KwaZulu-Natal, Durban.