The centralised applications system: staff and student perceptions at Durban University of Technology and the University of KwaZulu-Natal.
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Date
2018
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Abstract
Undergraduate admission processes in South African Higher Education Institutions
(HEIs) have been characterised by numerous challenges and a series of negative
consequences. One overarching challenge is improving the efficiency and effectiveness
of the institutional management of admissions processes. The way in which late
applications to institutions have been managed is also of grave concern for both the
government and general public, notably, issues of affordability and access to HEIs remain
highly contested in the sector. Centralising the applications process nationally, beyond
the current dispensation in KwaZulu-Natal, is a solution proposed by the government but
the question of whether a Central Application System (CAS) will sufficiently address
these challenges calls for undertaking an empirical investigation of the phenomenon. This
study evaluates current perceptions of the staff and student CAS users at the Durban
University of Technology (DUT) and the University of KwaZulu-Natal (UKZN), to
ascertain, inter alia, whether the CAS is a fit and suitable application process model for
HEIs. The researcher implemented a mixed method research design driven by a case study
strategy, underpinned by post-positivist, pragmatism and constructivist worldviews and
guided by an input-output-outcome meta-theoretical framework. Data were collected at
DUT, UKZN and the Central Applications Office (CAO), from 312 participants, through
semi-structured interviews, focus groups and a group interview with staff, and a student
survey. Emerging themes from combined application of content, matrix and thematic
analyses provide guidance on how to improve the CAS before it becomes operational for
all HEIs. Stata 11.0 results from the surveys revealed a number of statistically significant
relationships between relevant variables. Qualitative and quantitative results converge on
the fitness of the CAS model for processing undergraduate applications. Findings
highlight CAS challenges such as mismatched information; lack of compatibility of
technology systems between the CAO and the two universities. This applied research
produces knowledge on policy implementation strategies with recommendations for
administrative enhancement of access to higher education.
Description
Doctoral Degree. University of KwaZulu-Natal, Durban.