The strategic alignment of integrated management systems and its impact on efficiencies and effectiveness at National Chemical Products (NCP) Alcohols.
Mudaly, Lorraine Prabashnee.
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Today’s competitive global business environment require organisations and individuals to be resilient and adapt to change quickly and effortlessly. It is crucial for organisations to have suitable systems to help them navigate through the challenges. Management systems help guide a business through its core organisational objectives while staying financially competitive and in business. This study set out to establish if international management systems could be strategically aligned to improve efficiency and effectiveness of NCP Alcohols processes. A narrative literature review was done to identify the key performance drivers of the various individual management systems. To obtain a holistic view on the performance drivers of the various management systems, it was deemed necessary to conduct a survey on the employees of NCP Alcohols, to understand their perceptions. A quantitative research approach was selected to achieve the objectives of the study. Data collected via the survey questionnaire (n=53) was analysed by means of descriptive and inferential statistics. The results showed that the key performance drivers for quality are customer focus, continual improvement and training and awareness. Key performance drivers for environmental performance were identification of business and stakeholder needs by analyzing the context of the organization and identification of aspects and impacts of NCP Alcohols business activities. Key occupational health and safety performance drivers were identified to be risk management in regard to human capital and participation and consultation with NCP Alcohols workforce. By adopting the “line of sight” model and establishing suitable performance measures for each of the processes linked to the key performance drivers identified, NCP Alcohols can improve efficiency and effectiveness of its business processes. Further recommendations are proposed to enhance NCP Alcohols business processes to achieve business excellence, including the use of Lean Six Sigma methodology, technology, the BSC and adoption of a Value Innovation Model.