|dc.creator||Adam, Muhammad Hassan.||
|dc.description||Masters Degree. University of KwaZulu-Natal, Durban.||en_US
|dc.description.abstract||Background: The impact of the internet and other technological advancements of the
21st century have improved business capability through speeding up global supply
chains, driving innovation and widening the geographic scope of purchasing activities.
However, such enhancements have detrimentally affected labour-intensive industries
including the South African clothing and textile industry which has faced multiple job
Problem: Economies of scale, enhanced technologies and lower labour costs have put
international competitors at an advantage. Increased import tariffs have had a marginal
impact. The impacts of Covid-19 have negatively impacted the spending power and
confidence of consumers, causing demand uncertainty.
Purpose: It was proposed that the alignment of industry operators with the electronic
supply chain management (eSCM) activities of worldwide industry leaders may
provide respite to operators in the sector amidst uncertainty. The purpose of this study
was to study the truth of this proposal.
Methodology: This proposal was tested in three stages. Firstly, a review of previous
literature set out to explain the current uncertainties faced in the industry before
providing an understanding what the possible forms of eSCM implementation are.
Highlighted technologies included ERP, e-marketplaces and automation. Thereafter,
the study shifted toward qualitative primary research.
First, a case study was conducted to the perspective of a selected company which had
implemented eSCM practices. Comprising of open-ended questions posed to managers
at the company, the case study studied the uncertainties it faces and eSCM activities
used to thrive amidst these uncertainties.
The second part of the primary research involved face-to-face interviews with industry
experts on the generalisability of the case study.
Results: It was evident that eSCM technologies positively impacted business’ aims for
efficiency, flexibility and improved communication to manage amidst uncertainty.
However, participants cite that inadequate commitment often rendered technology
futile. Participants cited that gradual implementation would be fruitful.
Contribution: ESCM adoption has been studied in numerous industries globally. Not
much literature focuses on local eSCM adoption, with previous research focusing on
customer-facing organisations in the sector. This study included multiple tiers in the
supply chain, with the company performing both retail and manufacturing activities.
Implications: SMME’s nationwide should adopt needs-based eSCM practices,
whether they are customer-facing or are involved in the transformation of clothing and
|dc.subject.other||Electronic supply change management.||en_US
|dc.subject.other||Supply chain--Information technology.||en_US
|dc.subject.other||Supply chain management--South Africa.||en_US
|dc.subject.other||Supply chain--Textile industry.||en_US
|dc.subject.other||Textile industry--South Africa.||en_US
|dc.title||Use of electronic supply chain management in overcoming uncertainty constraints: South African textile industry.||en_US