The satisfaction of post-graduate education students with library services at the University of Transkei.
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Date
1999
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Abstract
As academic libraries continue to evolve as service organizations, they should
focus on their users. This calls for a better understanding of the specific
needs of library users in order to provide the appropriate type and level of
service that meets those needs. The overriding goal will be user satisfaction.
In this study, a survey was used to determine the levels of satisfaction of
post-graduate education students with library services at the University of
Transkei.
A questionnaire was administered to 100 post-graduate education students
registered in 1998 of which 57 responded. The most important finding that
emerged from the analysis of the responses was that the majority of the
respondents were in general satisfied with the library services offered at
UNITRA. However, dissatisfaction was expressed by at least twenty percent of
respondents with noise levels, opening hours, lack of photocopiers, the accuracy
of the library catalogue, materials being in their correct place, inefficient
staff and interloans. It was found that respondents were reluctant to commit
themselves to expressing high levels of satisfaction or dissatisfaction.
Suggestions made by respondents included computerization and the need for staff
training. Recommendations based on the findings were then made followed by
suggestions for further research.
Description
Thesis (M.A.)-University of Natal, Pietermaritzburg, 1999.
Keywords
Library use studies--Eastern Cape., Academic libraries--Eastern Cape., Students--Eastern Cape., Libraries--Evaluation--Eastern Cape., Theses--Information studies.