Browsing School of Management, IT and Governance by Title
Now showing items 917-936 of 1053
-
The scope and applicability of total quality management (TQM) to the public schooling system.
(2003)Total Quality Management (TQM) is an industrial or manufacturing theory that has greatly assisted business to transform to become more competitive in the global market. The South African public education system is currently ... -
Security practices of smartphone users at UKZN Westville Campus and its effects on the institutional information systems.
(2021)Technology has evolved through the years and brought about innovations in telecommunication tools such as smartphones, widely used today for various reasons, like educational purposes. Similar to other mobile devices, ... -
Security testing challenges of web developers in the Lagos, Nigeria IT industry.
(2020)Web applications are instrumental for businesses. Due to the susceptible nature of the internet, which is their main operating environment, many vulnerabilities that compromise web applications are constantly reported. ... -
Selection and placement of personnel at local government level with special reference to the municipality of Newcastle.
(1987)No abstract available. -
Service delivery in the Chal Hospital Tebellong in Lesotho.
(2018)The healthcare service industry has never been so competitive than it is today (Goddard, 2015). In order to survive, health care facilities must focus on delivering quality to their patients and meeting their expectations. ... -
Service quality and customer satisfaction : the case of private universities in Kenya.
Abstract available in PDF file. -
Service quality and customer satisfaction in a government funded low-income rental housing project in Pietermaritzburg.
(2021)Increasing the value customers derive from services contributes to increasing perceived service quality. Perceived good service quality is key to establishing a competitive edge. There is not enough research aimed at the ... -
Service quality at a skin care franchise: a case study of placecol skin care clinics in Durban, South Africa.
(2018)The objective of this study is to gain insight on the perceptions and expectations of Placecol skin care clinic clients’ and staff on service quality of skin care franchises in Durban. The skin care ndustry is a private ... -
Service quality delivery at the Pietermaritzburg Campus of the University of KwaZulu-Natal.
(2021)With the five SERVQUAL dimensions, this study aims to determine the gap between students' expectations and perceptions of service quality at the Kwazulu-Natal Pietermaritzburg campus. Service quality in education is ... -
Service quality satisfaction and brand equity : a case study of select South African universities.
(2015)Service quality, student satisfaction, and brand equity are key principles in marketing that are known to play an important role in marketing success. Changes to the South African higher education landscape and the subsequent ... -
A SERVQUAL investigation into customer expectations and perceptions of service quality at DTA College Pietermaritzburg during 2010
(2011)The marketisation of higher and further education institutions whereby education institutions adopt commercial practices to operate has led to increased competition in the education industry. Various sources of competitive ... -
The SHAPE project: Shifting Hope, Activating Potential Entrepreneurship.
(Incubators for young entrepreneurs., 2018-06)Youth unemployment in South Africa is frighteningly high, with as many as 62% of those in the 18–35 age group unable to find work in a job market that is chronically unable to absorb new entrants, university graduates ... -
Skilled labour in the footwear industry of KwaZulu-Natal.
(2005)This dissertation was compiled to place into context and to address the problem of skills shortages in the footwear industry of KwaZulu-Natal. It is often said that the voice that shouts the loudest, and the one that has ... -
A skills audit of selected Pietermaritzburg small medium enterprise (SME) owner-managers : a critical assessment.
(2016)Small Medium Enterprises (SMEs) are important contributors to the South African economy and are drivers for reducing unemployment, especially when the formal sector continues to shed jobs. However, for SMEs to be successful, ... -
Skills evaluation for effective mentoring in the project environment of Eskom Enterprises.
(2005)The word 'mentor' is derived from the character Mentor who, according to Greek mythology, was the trusted counsellor ofOdysseus, under whose disguise Athena became the guardian and teacher of Telemachus (Great Illustrated ... -
The smartphone bubble that popped – a smarter techno savvy consumer.
(2016)Abstract This research investigated a shift in consumer behaviour due to the durability of smartphones, which has resulted in a smarter more techno-savvy consumer and ultimately a pop in the smartphone bubble. This shift ... -
Smartphone usage of employees at an I.T. firm.
(2015)Smartphone applications have the potential to revolutionise the way tasks are performed including: communication and messaging, information retrieval and analysis, file management, scheduling and planning, social networking, ... -
Social deprivation and government employment of the non-profit sector: a two-phased interrogation of the welfare policy-practice phenomenon in KwaZulu-Natal.
(2020)Social services delivery in South Africa is substantially achieved through the contracting by provincial governments of select civil society organisations, required to be registered as non-profit organisations. The ... -
Social media and its contribution to brand building with special reference to Generation Y.
(2014)This study investigated the contribution of Social media to brand building, with special reference to a sample of Generation Y consumers in KwaZulu-Natal, South Africa. The study is based on four research objectives. ... -
Social media as a communication tool during crises and disasters: a South African governance perspective.
(2016)Good governance is often a prevalent theme within the public administration sphere; being politically, socially and economically inclined. The focus of good governance is based on the responsibility of governments and ...