Browsing School of Management, IT and Governance by Advisor "Akande, Will Adebowale."
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The outsourcing challenges and effectiveness of insourcing maintenance function at Eskom.
(2010)In view of the competition many organizations seek to survive by producing more, with fewer resources, in a shorter period of time (Pintelon and Parodi- Herz, 2008:21). Outsourcing maintenance of production assets over the ... -
Understanding declining customer service ratings at a major South African commercial bank.
(2008)In recent years, the four major South African commercial banks (ABSA, Standard, First National Bank and Nedbank) have been measuring customer satisfaction and loyalty through market research, the results of which reflect ...