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Managerial competencies required by library managers to effectively manage change in South African university libraries.
This study has been undertaken to determine and examine the managerial competencies required by library managers at different managerial levels in effectively managing change in university libraries in South Africa. South ...
Customer care at University of Natal, Pietermaritzburg : an investigation into services received by students from support departments during registration.
This study examines customer care at University of Natal, Pietermaritzburg (UNP). It investigates the quality of service received by students, from support departments, during registration. Data was collected via a simple ...