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An assessment of revenue management of water and sanitation : a case of Harry Gwala District Municipality.
Rural municipalities in South Africa are beset by poor revenue collection and management and the Harry Gwala District Municipality is no exception. In this regard, public finance is a decisive and overriding factor in ...
The role of democratically elected coucillors and traditional leaders in service delivery : the case of Ubuhlebezwe municipality.
The dawn of a free society and first democratic election that were non-racial elections in the mid-nineties resulted in the birth of a new epoch of leadership at the local level of government. The Constitution of South ...
Performance management systems in meeting services delivery targets : a case study of Maphumulo Municipality.
Delivery of services to communities appears to be the leading cause of protests around South Africa, with communities turning to protest action to vent their anger at the lack of services they experience. This heightened ...
Job-related factors impacting motivation of office workers at eThekwini Municipality's Water and Sanitation Unit.
Perceptions of the public sector world-wide, and especially in South Africa remains that it is bureaucratic, lazy and corrupt. A highly motivated workforce that is committed to effective and efficient service delivery ...