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Management of cultural diversity for performance enhancement: a case study in eThekwini Municipality.
A new democratic South Africa in 1994 led to the final Constitution with transformation of the Public Service to an effective, efficient and economical one in meeting citizens’ needs. Chapter two of the Republic of South ...
Water service delivery in eThekwini municipality: perceptions and processes in Johanna/Boxwood Road informal settlement.
Government is expected by its citizens to deliver services with the highest degree of quality and of suitable standards. This results in citizens’ satisfaction and positive perceptions of their government. Any failure ...