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Customer satisfaction of call centre service delivery in South Africa.
The call centre is often the first human interaction a customer has with a company and many customers form their perception of a company based on their experience with that call centre. The call centre industry is growing ...
The impact of skills shortages on client satisfaction at Stewart Scott International in KwaZulu-Natal.
A persistent theme over the past year in public discussion has been the state of skills in the South African economy and society (DoL, 2003:1). The DoL (2005:55) further states that the issue of "scarce skills" has become ...
An exploratory investigation into the perceptions of consumers based on the quality of customer service received with specific reference to Ola Milky Lane - Midlands Liberty Mall.
Due to the growth of our economy and our rising standards of living, customers of today have a larger variety of products to choose from than in the past. This causes an increase in competition which has raised customer ...