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Customer satisfaction of call centre service delivery in South Africa.
The call centre is often the first human interaction a customer has with a company and many customers form their perception of a company based on their experience with that call centre. The call centre industry is growing ...
The impact of skills shortages on client satisfaction at Stewart Scott International in KwaZulu-Natal.
A persistent theme over the past year in public discussion has been the state of skills in the South African economy and society (DoL, 2003:1). The DoL (2005:55) further states that the issue of "scarce skills" has become ...