Now showing items 1-2 of 2
Perception of African immigrants of service quality at the Department of Home Affairs in Mthatha, Eastern Cape.
Service quality is a concept that has been around for many years. The concept of quality in the service industry is measured using five dimensions, namely; tangibles, reliability, responsiveness, assurance and empathy. ...
Measuring service quality, customer satisfaction and brand equity at a selected fitness club in Pietermaritzburg.
The main aim of the study is to measure the perceptions of gym members with regard to the three constructs (service quality, customer satisfaction and brand equity). This was prompted by the fact that there are gaps in ...