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    Internal lean diffusion on streamlined-service operations : ABSA bank. 

    Nzama, Mbuso Emmanuel. (2014)
    Lean manufacturing is a business philosophy that continuously improved all process involved in service process irrespective of what types of product or service being provided. It provides highest level of customer service ...

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    AuthorNzama, Mbuso Emmanuel. (1)Subject
    Absa Bank. (1)
    Bank marketing. (1)
    Banks and banking--Customer services. (1)
    Customer-centric. (1)
    Lean principles. (1)Lean-principled service operation processes. (1)Lean. (1)
    Theses--Management studies. (1)
    Value stream. (1)Waste. (1)... View MoreDate Issued2014 (1)Has File(s)true (1)

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