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Analysis of the service quality of a private tertiary institution : the case of Damelin College.
The study focuses on the service quality of Damelin College in Pietermaritzburg. Damelin College strives to ensure that students extract every promising benefit their courses. Damelin College aims at being a provider of ...
Investigating service quality perceptions in tertiary institutions : the case of University of KwaZulu-Natal.
The study aimed to gain insight into staff and student perceptions of service quality at tertiary institutions. As noted in the literature review, service marketing has evolved over time, as more research has been conducted ...