Browsing Masters Degrees (Information Studies) by Subject "Libraries--Evaluation."
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User perceptions of service quality and the level of user satisfaction at the Mangosuthu University of technology library, Umlazi, Durban. (2009)This study examined the quality of service provided by the Mangosuthu University of Technology (MUT) Library from the perspective of the users of the library. It determined the gaps between users’ expectations and perceptions ...