Browsing Masters Degrees (Graduate School of Business and Leadership) by Subject "Call centres--Durban."
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Staff motivation in a contact centre environment : an empirical study of contact centres in the Durban area. (2003)Staff motivation in a contact centre environment was analysed from the perspective of Herzberg's Motivation- Hygiene theory in the present study using survey data from seven contact centres in the Kwa-Zulu Natal region. ...