Search
Now showing items 1-10 of 567
Employees' perceptions of the assessment/evaluation of customer service at the Telkom Call Centre.
(2010)
Call Centres employ frontline staff commonly known as service consultants who interact with customers within the service oganisation.In order for organizations to ensure that they derive satisfaction from interactions with ...
The importance of internal corporate communication : a perspective of Durban employees.
(2011)
The focus of this study revolved around the importance of internal corporate
communication to employees within Durban organisations. The research
objectives were to measure the importance of internal corporate communication ...
Employees' perspectives on total quality management at Queen Elizabeth ll Hospital and The New Referral Hospital.
(2010)
Total Quality Management (TQM) has become the focus of all organisations that strive for excellence in service delivery. The healthcare sector is not an exception though it is exclusively different from other organisations ...
The study of the effectiveness of an IT risk management strategy.
(2010)
Risk management is an evolving discipline in the developing and developed world and has received increased prominence from the 1990s’ corporate accounting scandals, the Turnbull study in the US and the 2009 global financial ...
A total quality management system for a university faculty.
(2011)
Total Quality Management, (TQM), is an internationally recognized system of
improving quality in industry. Globally, academic institutions have also adopted
the principles of TQM systems to enhance the quality of ...
Customer relationship management within the local government : a case study of eThekwini Municipality.
(2010)
The Batho Pele principles (enshrined in our Constitution) redefined the relations between the users of
municipal goods and services and municipalities. It compels local municipalities to comply with
certain requirements ...
Analysis of the implementation of black economic empowerment : the case of TransUnionITC.
(2006)
This paper looks at the Black Economic Empowerment (BEE) transaction at
TransUnionITC. The transaction was concluded in 2005 however TransUnionITC has
been involved in BEE activities and initiatives for the past decade. ...
Employee attitudes towards employment equity.
(2011)
The implementation of Employment Equity involves the Government’s Labour
Department, employers, employees, trade unions, shareholders and customers. The
Labour Department insists that a designated employer must prepare ...
Problems affecting the growth of microfinance institutions in Namibia : an operational, regulatory and legislative perspective.
(2012)
The study aims to examine problems that hinder the creation of a sustainable Microfinance
industry in Namibia. It looks into the assertion that certain Microfinance Institutions (MFIs)
have problems that hinder them from ...
The perceptions of crime intelligence manager's on the organisational structure of the crime intelligence division of the South African Police Service.
(2006)
The term' intelligence failure' has been coined in light of the so called '911' terrorist
attack on the United States of America. The general view of security experts is that
this catastrophe could have been prevented ...