The role of knowledge sharing in raising service delivery awareness: a case of Mayville, Durban.
| dc.contributor.advisor | Williamson, Mervywn Kenneth. | |
| dc.contributor.advisor | Kubheka, Zamanguni Fortunate. | |
| dc.contributor.author | Mabunda, Tebogo Darlynn. | |
| dc.date.accessioned | 2023-06-27T20:27:08Z | |
| dc.date.available | 2023-06-27T20:27:08Z | |
| dc.date.created | 2023 | |
| dc.date.issued | 2023 | |
| dc.description.abstract | It has been determined that knowledge sharing is the fundamental method for managing knowledge. The goal of this research was to investigate the role of knowledge sharing behaviour in the Mayville Community. Evidence suggests that knowledge sharing from government departments to the communities has been limited over the years in Ward 29 of the Mayville Community, which was used as a reference point for this study. Four objectives were formulated and achieved in this study. The objectives were: to determine the motivational factors influencing knowledge sharing, establish the relationship between indigenous knowledge and knowledge sharing behaviour, examine the association between knowledge shared through information and communication technology (ICT), and awareness about service delivery. Additionally, this research contributed to the body of knowledge on information sharing between Government agencies and the communities they serve. In this study, both qualitative and quantitative methodologies were employed as this study utilised mixed research methods. For data collection, a simultaneous mixed method approach was adopted. The numerical data were gathered through structured surveys, while the qualitative data was gathered using an interview schedule that was semi-structured. The population surveyed consisted of 1 councillor, 20 community liaisons and 316 community members from Ward 29 of the Mayville Community. The Statistical Package for the Social Science (SPSS) version 26 software program was used to establish the results for the quantitative analysis, which was conducted separately from the qualitative data analysis. In order to analyse nonnumeric qualitative data, the NVivo software was used. The research findings exposed that techniques used to share knowledge in the community influence knowledge sharing behaviour and awareness on service delivery. Recommendations were provided at the study's conclusion which were established from the study’s results and findings. These findings included the necessity for enhancements in ICT usage as well as other information-sharing systems in the contemporary world, the creation of knowledge repositories for ensuring access to organizational memory, and the establishment of knowledge-sharing methods. | en_US |
| dc.identifier.uri | https://researchspace.ukzn.ac.za/handle/10413/21653 | |
| dc.language.iso | en | en_US |
| dc.subject.other | Indigenous knowledge. | en_US |
| dc.subject.other | Knowledge management. | en_US |
| dc.subject.other | Information and communication technology. | en_US |
| dc.subject.other | African feminist theology. | en_US |
| dc.title | The role of knowledge sharing in raising service delivery awareness: a case of Mayville, Durban. | en_US |
| dc.type | Thesis | en_US |