Attitude of healthcare workers towards the use of the virtual electronic medical record system at Ithembalabantu Clinic, Durban.
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Date
2020
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Abstract
Successful implementation of electronic medical record systems (EMRs) can result in many
benefits. This study conceptualized a model to investigate the predictors influencing the use
of the Virtual Electronic Medical Record (VEMR) system. The Theory of Reasoned Action
was adopted to investigate healthcare workers’ attitudes and behaviours toward the use of the
VEMR system at Ithembalabantu clinic. The model guided in measuring the attitude of
healthcare workers towards the use of the VEMR system at Ithembalabantu clinic, Durban by
conducting observation and interview schedules. Thirty (30) responses were obtained from
the employees who were exposed to the use of the VEMR system where narrative qualitative
technique was used to analyze the results. The individual attitude toward the use of the
system, the subjective norms and the intention behaviour were found to be significant
predators of the actual usage of the VEMR system. System benefits and user satisfaction
were found to hypothetically lead to the continuance intention to use the system. As a result
of this study, healthcare facilities will be better placed to understand the insights of healthcare
workers regarding the adoption of the VEMR system and how those come to influence their
usage behaviours.
Description
Masters Degree. University of KwaZulu-Natal, Pietermaritzburg.