Implementation of monitoring and evaluation policies in the government pension administration agency of the South African public service.

Abstract

The South African Public Service continues to experience the elements of ineffective implementation of policy monitoring and evaluation policies, which, by implication, are directly responsible for the slow service delivery. This problem has led to the notion that despite monitoring and evaluation policies, underlying tensions exist in the policy and practice. This study examines the implementation of monitoring and evaluation policies in the Government Employee Pension Fund (GEPF) of the South African Public Service, with specific reference to Frontline Monitoring and Support programs (FM & S). The study utilized mixed methods. The qualitative research approach was necessary to get in-depth and rich information regarding the life experiences of the officials and recipients of the FM & S programs. The study collected data through primary and secondary methods. In doing that, the study utilized documentary analysis and interviews as data collection tools. The study used thematic analysis to analyze qualitative data, graphs, and percentages. The study collected and analyzed data about client satisfaction in FM & S programs using closed-ended questions on a Likert scale. This data was examined quantitatively using graphs, tables, and percentages. The study's findings revealed that the GEPF is implementing four programs directly linked with the Department of Planning, Monitoring, and Evaluation's (DPME) frontline monitoring and evaluation policies. However, several policy-implementation problems were observed in bureaucratic procedures under institutional oversight and organizational culture. These included poor working relationships in inter-intra-governmental structures, poor communication within the organizational structures, underutilization of evaluation results, and poor information dissemination strategies. The study demonstrates that, while there are policy and implementation conflicts in the bureaucratic procedures, they do not substantially impact public service delivery. On average, 83% of clients were satisfied with the services provided, while 3% were unsure and 13% were dissatisfied. The study recommends the urgent need for improvements in implementing the recommendations to improve the performance of FM & S programs. The study also highlights the importance of utilizing feedback reports to take corrective action during the implementation of policies. It also proposes the need for one-on-one interdepartmental engagements to discuss departmental challenges. The study encourages monitoring and evaluation to learn and improve other than for compliance purposes.

Iqoqa.

Lolu cwaningo luhlole ukuqalisa ukusebenza kwezinqubomgomo zokugada nokuhlaziya iGovernment Employee Pension Fund yeSouth African Public Service, kubhekwe kakhulu uhlelo olwaziwa ngeFrontline Monitoring and Support Programme. ISouth African Public Service iyaqhubeka nokuba nesihlava sokuqalisa ukusebenza okungeyikho kokugada inqubomgomo nezinqubomgomo zokuhlaziya, eziqondene nokulethwa kwemisebenzi ngendlela engagculisi. Ucwaningo lwathatha indlelasu yocwaningo lwekhwalithethivu ukuze kube nokuqoqwa okujulile nokunothile mayeana nokwenzeka empilweni yabasebenzi nabemukeli bezinhlelo zeFrontline Monitoring and Support. Izindlelakwenza zolwazi oluqoqwe mahlanze noluqoqwe ezincwadini zibandakanye ukuhlaziya amadokhumenti kanye nezimposambuzo ezijulile zabasebenzi nabanesabelo. Imininingo yafakwa ohlaziyweni lwezindikimba lwase lwethulwa ngamathebula, amagrafu nezikalozilinganiso zamaphesenti. Imininingo yaveza amazinga okweneliseka kwamaklayenti ngezinhlelo zeFrontline Monitoring and Support. Okutholakele ocwaningweni kuveze ukuthi iGovernment Employee Pension Fund yaqalisa izinhlelo ezine ezixhumene ngqo nezinqubomgomo zoMnyango wokuHlela, nokuHlaziya kwezinqubomgomo zeFrontline monitoring and evaluation. Kodwa, ngokuhlaziya ngaphansi kwesikhungo sokwengamela nokuhlaziya indlelakusebenza yenhlangano, kwabonakala izinkinga eziningi zokuqalisa ukusebenza. Lokhu kwakufaka ubudlelwane obungebuhle bokusebenzisana nezinhlaka zensebenziswano yohulumeni; ukungaxhumani ngendlela nezinhlaka zenhlangano; ukungasetshenziswa ngokwanele kwemiphumela yokuhlaziya; namasu okusabalaliswa kolwazi okungenele. Kodwa, ucwaningo lukhombise ukuthi ngesikhathi kunenqubomgomo nokuqalisa ukusebenza ukungaboni ngaso linye ezinqubweni ezinamazinga ehlukene, akubanga nomthelela omkhulu ngokulethwa kwezidingo zomphakathi. Ngokwejwayelekile, amaklayenti angama-83% ayenelisekile ngemisebenzi ehlinzekiwe, ngesikhathi ama-3% ayengenasiqinisekiso kanti ayi-13% ayengenelisekile. Ucwaningo luphakamisa isidingo esiphuthumayo sokuphucula ukuqalisa ukusebenza kweziphakamiso ezithile zokuphucula ukusebenza kwezinhlelo zeFrontline Monitoring and Support. Ucwaningo luphinde lwagqamisa ukubaluleka kokusebenzisa ibuyiselambiko ukuze lilungise isenzo ngesikhathi sokuqalisa ukusebenza izinqubomgomo. Kuphinde kwaphakanyiswa isidingo sokubonisana komnyango nomuntu ngamunye ukudingida izinselelo zangaphakathi. Ucwaningo lwagqugquzela ukugada nokuhlaziya ukuze kufundwe kulokho, nezinhlelo zokwenza ngcono, ngale kwezinhloso zokuhambisana nokubekiwe.