Masters Degrees (Graduate School of Business and Leadership)
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Item Framework for sustainable facilities management practices in eThekwini Metropolitan Municipality.(2024) Maluleke, Nkhensani.; Dubihlela, Jobo.Sustainable Facilities Management is crucial in managing facility infrastructure and equipment. The eThekwini municipality suffers from an ageing infrastructure and poor urban management. The steady supply of Facilities Management services is important to reduce the downtime of employees and for the organization’s image as well as to ensure successful service delivery to the public. Sustainable Facility Management practices foster a culture of continuous improvement, drive innovation, adopt new technologies, and contribute to facilities' resilience and risk management. The study investigates current sustainable facilities management practices and examines existing challenges. The case study uses exploratory design and interpretivism paradigms to construct and generate meaning. The study adopted a qualitative research method to generate a new perspective on sustainable facilities management through in-depth Interviews. The target population comprises eThekwini Municipality employees who contribute to the sustainability of facilities management. The sample was selected through a judgemental sampling method. The study adopted thematic analysis and the findings categorized into themes. The findings project standard operating procedure “SOP” as a dominant theme in answering research questions. Findings show that sustainability practices emerge within the SOP and management strategies. The study uncovers benefits identification methods and key factors that drive SFM. Lack of awareness is a dominant barrier that influences the availability of funds, departmental coordination as well as the implementation of sustainability initiatives. eThekwini centralized building services to one department, however, the findings suggest prioritization of facility management structures throughout the units to improve coordination within the departments. The study recommends using computer systems to streamline the municipality's inventory tracking, budgeting, and asset management. The study encountered limitations in governance and ethical concerns.Item An assessment of employee perception on the procurement process of a Southern African sugar company.(2024) Gopal, Naveshan.; Chasomeris, Mihalis Georgiou.In today's business landscape, competition is fierce, and procurement is a critical component of any organisation's success. Efficient and cost-effective procurement of goods and services, along with streamlined procurement processes, are crucial in helping businesses gain a competitive edge. However, the success of any procurement process depends not only on its technical aspects but also on how the people involved perceive and experience the process. Therefore, to gain valuable insights into the procurement practices of a Southern African sugar company, this study aims to explore the perceptions of its employees regarding its procurement process. To achieve the aim the researcher conducted a comprehensive literature review and used a mixed-methods research approach. This approach was deemed most suitable for the study. Considering the research design an online survey consisting of both open-ended and closed-ended questions was designed and disseminated to participants recruited for the study. To ensure that the study covered all aspects of the procurement process, the survey tested the perceptions of four departments, namely agricultural, engineering, operational support, and procurement. Each department was divided into three groups of employees, including line managers, middle managers, and senior managers. Participants were from three geographical locations, namely local, foreign, and the head office. Furthermore, participant data was evaluated according to years of work experience, specifically up to five years, five to ten years, ten to fifteen years, and greater than fifteen years. The online survey was designed using the principles of a mixed-method research approach. The survey questions were categorised according to the following themes: planning, supplier selection, specific management and contract management. The close-ended questions used a 5-point Likert scale, analysed quantitatively and used Factor Analysis. The open-ended questions were designed and analysed using NVivo version 14. The study recommends regular feedback and updates to bridge communication gaps, tailored training programmes to enhance planning skills, evaluating, and enhancing procurement systems, addressing skills gaps, enhancing awareness of procurement function, better communication between departments, and regular performance evaluations.Item Perceptions for the effectiveness of the hybrid model for software developers at LexisNexis (Pty) Ltd.(2023) Gwejana, Luyanda.; Majola, Priscilla Xoliswa.Abstract available in PDF.Item Impact of the coronavirus pandemic on wellbeing of healthcare workers in a haemodialysis facility, KwaZulu-Natal.(2022) Ramnarain, Rakhee.; Proches, Cecile Naomi Gerwel.Abstract available in PDF.Item An exploration of the potential to host Formula One in South Africa.(2024) Singh, Yashika.; Chasomeris, Mihalis Georgiou.Abstract available in PDF.Item Exploring succession planning in the technical laboratories at a multinational organisation, South Africa.(2023) Maharaj, Saroja.; Proches, Cecile Naomi Gerwel.Abstract available in PDF.Item Investigating the effectiveness of the project management system utilized by the eThekwini Water and Sanitation Unit to implement capital projects.(2022) Mathenjwa, Sabelo Edgar.; Tefera, Orthodox.Abstract available in PDF.Item The causes and consequences of cost and time overrun on KwaZulu-Natal Film Commission funded projects.(2023) Gigaba, Sithembiso Promise.; Chikandiwa, Christopher Tarisayi.Abstract available in PDF.Item The role of middle managers in the implementation of growth strategy at a South African Company.(2022) Ngozo, Samkeliso.; Kanyangale, Macdonald.Abstract available in PDF.Item Challenges of corona virus disease on the gambling sector: a case study of KwaZulu- Natal Gaming and Betting Board route operators.(2022) Gumede, Tholakele Zandile.; Dubihlela, Jobo.Abstract available in PDF.Item Exploring performance management and employee development at a correctional facility in South Africa.(2022) Jali, Silungile.; Martins, Ana Maria De Azevedo.Abstract available in PDF.Item Assessing the challenges affecting small to medium construction companies in Maphumulo Local Municipality, Kwazulu-Natal post coronavirus pandemic.(2023) Dlomo, Syandisa Minenhle.; Ngwenya, Charles Tony Simphiwe.Abstract available in PDF.Item Exploring leadership competencies at the University of KwaZulu-Natal Library in a digital age.(2024) Magagula, Mbongiseni Phillip.; Kanyangale, MacDonald.Digitalization as a mega-trend is affecting the library sector, triggering challenges and opportunities that demand new competencies for leaders of academic librarians. The objective of this qualitative study was to explore library leadership competencies in the digital age according to the perspectives of library leaders at the University of KwaZulu-Natal. The study adopted an interpretive paradigm and non-probability sampling method to purposively select nine library leaders from the University of KwaZulu-Natal for in-depth interviews. Interview data were analysed using thematic analysis. The results from the study have shown that library leaders at the University of KwaZulu-Natal demonstrate a variety of five leadership styles and three key leadership competencies for the academic library to adapt to the changes brought by digitalization. The leadership struggles with clarity on the direction at UKZN, collective and shared leadership, an inclusive, partnership and alignment style, and the autocratic and adaptive leadership styles. Secondly, this study revealed three leadership competencies used by leaders of the academic library at UKZN to deal with adaptive change and provide services in a digital age. These leadership competences include developing people and programmes to achieve change within rules; strategic thinking competences; and leading teams. Lastly, the study provided a Leadership Competencies framework for library leaders in the digital age at UKZN, comprising seven different leadership competences and four tasks and roles by leaders at UKZN, which are necessary for effective academic library leadership in the digital era. The study recommended a variety of leadership competences that are key to leading the academic library through adaptive challenges in the digital era. Areas for future research were also highlighted.Item An exploratory study of the financial sustainability of philanthrojournalism in South Africa.(2024) Khanyile, Charity.; Yalezo, Bhasela.This research study delves into the intricate dynamics of donor funding for news organisations in South Africa, aiming to uncover the advantages and drawbacks of relying predominantly on external financial support. Through a qualitative approach and employing a case study design, the research explores the multifaceted challenges of achieving financial sustainability in philanthrojournalism within the South African context. The study places a keen focus on examining the potential influence that donors may exert on the editorial independence of these entities. Furthermore, it investigates the feasibility of integrating donor funding with traditional revenue sources. Grounded in the interpretivist research paradigm, the study utilises a nonprobability purposive sampling method to select its sample, while data collection hinges on semi-structured interviews. Fifteen potential participants were approached, however only 14 responded. The data analysis is anchored in thematic analysis, facilitating the exploration of emerging patterns and themes within the dataset. Drawing its theoretical framework from Resource Dependency Theory, this research uncovers notable challenges related to sustainability, stemming from the inherent dependence on external sources, which may not always align with the overarching goals and mission of news entities. Moreover, the findings indicate that donor funding may apply noteworthy influence on news agendas and priorities, potentially affecting the coveted editorial independence of these companies. In light of these findings, the study offers several recommendations to navigate the complex terrain of donor-funded newsrooms. It reiterates the necessity for news organisations to strike a delicate balance between accommodating donor interests and preserving editorial autonomy, thereby safeguarding their credibility and independence. This study underscores the critical significance of establishing explicit boundaries and ethical guidelines to maintain editorial independence in the context of donor-funded media outlets. This research contributes to the ongoing discourse surrounding financial sustainability in the evolving landscape of news organisations and offers valuable insights into the dynamics of donor funding in the realm of journalism.Item Exploring the role of eThekwini Electricity unit leadership in establishing an effective organisational cybersecurity culture.(2021) Ramchunder, Naren.; Majola, Priscilla Xoliswa.Abstract available in PDF.Item Evaluation of the intrapreneurship orientation in a pharmaceutical manufacturing company in KwaZulu-Natal.(2022) Chetty, Rangini.; Ngwenya, Charles Tony Simphiwe.Abstract available in PDF.Item Investigation of poor service delivery of road infrastructure in uMshwathi local municipality.(2023) Gwala, Phumlani Mpilwenhle.; Yalezo, Bhasela.Abstract available in PDF.Item The effects of entrepreneurial management and leadership on township economic development in the eThekwini Municipality.(2023) Sumo, David Bhekamandla.; Yalezo, Bhasela.Entrepreneurship is vital for any local economy and the long-term sustainability of socioeconomic conditions. However, in South African townships, there is a significant gap in effectively managing and leading entrepreneurial pursuits for local townships’ sustainable economic development. This research aims to address the challenges township entrepreneurs face and to examine the impact of entrepreneurial management and leadership on township economic development and growth. To address these challenges, this research extensively engaged the opinions and findings of different scholars in literature review on the variables critical for conducive a environment for entrepreneurship development, with the purpose of analysing and measuring the effects of entrepreneurial management and leadership regarding township economic development in the eThekwini Municipality. A qualitative approach was employed to address this research problem, utilising the interpretivism paradigm. The research had anticipated to a get a population of forty but got twenty. The sample size was fifteen township entrepreneurs but interviewed twelve. The study conducted face-to-face interviews with twelve township business operators from eThekwini Municipality, selected from a larger population of twenty. The findings of this research revealed two crucial aspects. Firstly, it revealed ineffective entrepreneurial management drive because of communication and collaborative gaps identified. There is a substantial lack of knowledge among township entrepreneurs regarding available resources and business support programs for township business growth. Many participants were unaware that there are local economic development programs for SMME’s, from the eThekwini Municipality and the KZN Provincial Government, available to provide opportunities for skills transfer and collaboration with tertiary institutions, corporations, financial institutions, and regulatory authorities. This knowledge gap presents a significant barrier to accessing essential resources for business development. Secondly, the study highlighted the isolated nature of township entrepreneurs' operations. They often lack connections and collaborations with potential stakeholders, limiting their access to valuable networks, expertise, and support. This isolation further impedes their ability to grow and expand their businesses effectively. All the above-mentioned variables are crucial in township economic development for socioeconomic upliftment. To address these findings, the study recommends the establishment of dedicated business units within township enterprises. These units should actively foster partnerships and collaborations with stakeholders, such as tertiary institutions, corporations, financial institutions, and regulatory authorities. By establishing these partnerships, township entrepreneurs can bridge the knowledge gap, enhance their business operations, and achieve meaningful economic growth. This research underscores the significant challenges township entrepreneurs face in South African townships and the impact of institutional arrangements on entrepreneurial management and leadership on local economic development. The findings highlight the need for knowledge sharing, resource access, and collaborative networks, which can contribute to the sustainable socioeconomic development of South African township businesses. The conclusion drawn from this research is that the effects of entrepreneurial management and leadership show significant gap between policy initiatives and its implementation. It also shows major collaborative gaps amongst individual township business operators in terms speaking in one voice to tackle institutional barriers. There are significant barriers to economic development because of the leadership approach that is prescriptive on what needs to happen to grow township economy, without the consultation of the affected key players on the ground. This research recommends that local authorities, as implementing agents, adopt a place based economic development planning framework that involves local entrepreneurship communities to close implementation gaps. It is the infrastructure ecosystem that contains local infrastructural development constructs, synchronized in a manner that talk to one another which determines the level of required local economic outputs. The spatial approach is the ideal method that ensures a focused intention of policy initiatives that are operationalized to sustain township economic growth and development consistent with the National Development Plan.Item Economic challenges faced by wool and mohair farmers in the Leribe district of Lesotho.(2024) Nyapisi, Thabiso Wilson.; Taylor, Simon Michael.Abstract available in PDF.Item Investigating the impact of the auditor-general at the greater Kokstad Municipality to improve service delivery.(2022) Mzolo, Thembela Barba.; Chummun, Bibi Zaheenah.The South African Government constitutes three spheres, namely, National, Provincial and Local government. Local government (through municipalities) is the closest sphere to the communities for which government provides basic services (Statistics South Africa, 2016). Most municipalities in the province of KwaZulu-Natal are confronted with service delivery challenges which, in some instances, culminate into service delivery protests. At the centre of the service delivery challenges experienced by municipalities, amongst other, are the ailing administrative systems of governance and internal controls, instances of non-compliance and sometimes ineffective oversight. The Auditor-general, through the Public Audit Act (2004), is mandated to conduct statutory external audits in municipalities based on the annual financial statements and performance reports prepared annually. This study entailed the investigation of the impact of the Auditor-General in improving service delivery, and was performed at the Greater Kokstad Municipality, in KwaZulu-Natal. The data for the study was collected using quantitative methods through the use of a questionnaire completed physically by 33 participants who comprised of councillors, audit committee, top management, middle management and operational employees of the municipality. The study revealed that in essence the audit process adopted by the auditor-general is participative (though perceived as not completely inclusive) and is relatively construed to constitute a favourable ambient for the auditee. The study further revealed that (to some extent) the external audit performed by the auditorgeneral has an impact in improving service delivery at the Greater Kokstad Local municipality. However, the study also revealed that the external audit (by auditorgeneral) does not necessarily add value, and this is influenced by, inter-alia, factors such as the perceived lack of service delivery orientation in the AG audit approach, and the less experienced auditors who lack requisite knowledge of the local government sector. Although physical verification of projects is performed during the audit there is perceived lack of technical skills to qualitatively audit core service delivery programs, coupled with inadequate interpretation and application of legislation on issues of supply chain management and the impact on service delivery. It is also generally perceived that the service delivery paradigm is not at the centre of the audit approach.