Job satisfaction among pharmaceutical sales represantatives in the context of Herzberg's motivation-hygiene theory.
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Date
2012
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Abstract
Data was collected using a questionnaire at two large medical practises. A sample
of 50 respondents was used for the study using the convenience sampling
technique. The questionnaire consisted of two sections, namely section A that
comprised the demographic information and section B collected scores for job
satisfaction questions on a five point scale ranging from very dissatisfied to very
satisfied. Responses to individual questions were tabulated and mean scores and
standard deviations were computed. Pearson’s correlation was used to determine
the relationship between the dimensions of job satisfaction and overall job
satisfaction. The t-test was used to ascertain the relationship between gender and
the job satisfaction factors, as well as overall job satisfaction. The F-test was used
to examine the relationship between age, marital status, qualifications and length of
service with the job satisfaction factors and overall job satisfaction respectively.
Overall the respondents were satisfied with their job. Highest satisfaction levels
were experienced for working conditions, work itself and recognition. It was found
that “Working Conditions” was the best predictor of overall job satisfaction
followed by job security and responsibility.
Description
Thesis (MBA)-University of KwaZulu-Natal, Durban, 2012.
Keywords
Herzberg, Frederick, 1923-2000., Pharmaceutical industry--Employees., Job satisfaction--Testing., Theses--Business administration.