Inefficient communication amongst the relevant stakeholders in manufacturing operations.
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Date
2015
Journal Title
Journal ISSN
Volume Title
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Abstract
The study was on inefficient communication amongst the relevant stakeholders in
manufacturing operations at Simba PepsiCo. It aimed at ensuring that elements or causes
of inefficient communication that hindered seamless execution in manufacturing
operations are identified and eliminated. Due to constraints in the resources the research
was focused on Johannesburg employees who had email access. Efficient
communication is not only about conveying a message that you want said, rather it is
more about conveying the message so that other people can understand it. Inefficient
communication can be described as communication systems that are disorganized,
feeble, incapable, incompetent, ineffectual, wasteful and inefficient or ineffective time
usage the study used a questionnaire as the research instrument. The questionnaire was
made up of 19 questions. The total of 103 questionnaires were sent through email access
to all the 103 employees in Simba PepsiCo Johannesburg. The data obtained from the
respondents was analysed using SPSS and Excel format. It found that stakeholders were
aware that communication inefficiencies existed within the organisation and could
identify what they were. Participants also identified themselves as part of the problem
as well also being part of the solution. Overall participants had a positive attitude
towards the designing and implementation of communication strategies and expressed
significant buy-in to the concept. Leadership were respected for their roles, but it was
felt that they too should get more involved and develop themselves to become even
better leaders. Although expressed permission was obtained to conduct the study, many
of the target population were reluctant to do so in fear of potential negative
consequences that might accrue to them for participating in it. Many felt that they would
be betraying the company if they participated.
Description
Master of Business Administration. University of KwaZulu-Natal, Westville 2015.
Keywords
PepsiCo, Inc., Communication., Business communication., Communication--Methodology., Theses--Business administration., Simba PepsiCo (S.A.), Inefficient communication.