A new tourism strategy to make the Durban Metropolitan Area (DMA) a "must see" destination in Africa.
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Date
2003
Authors
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Abstract
This tourism strategy provides an overview of the DMA tourism product, an
analysis of the strategic influences affecting the region and recommendations
to achieve our vision 2010, of making the DMA a "must-see" destination in
Africa. It provides a cohesive framework for the development of tourism in the
region, bringing together key players including local tourism agencies, the city
council, hotels, visitor attractions, retailers and transport providers. The
regions strengths, weaknesses, opportunities and threats were evaluated and
this led to identification of the key issues that will affect the future success of
tourism in the DMA. The impact of tourism is much wider than the purely
economic. Tourism initiatives also support local businesses, culture and craft.
The need to maintain attractive, high quality visitor destinations has meant
that tourism contributes to the protection and upkeep of the regions built and
natural environments. There are a number of key issues and challenges that
face the tourism sector of the DMA. These were addressed with
recommendations in order to achieve our Vision 2010:
• Market segmentation
• Image-and branding
• Developing market intelligence
• Communication and information technology
• Partnership and co-ordination
• Competing through quality
• Business support
• Development of "Must-Sees"
• Major sporting events
• Monitoring and Evaluation
An aggressive competitive strategy to outsmart our competitors and make the
DMA a "must-see" destination in Africa has been clearly outlined. There is a
need for strategic leadership to bring all the relevant parties together to drive
the strategy to success. The DMA is on the threshold of becoming one of the
major tourism destinations in the world and it is up to every resident in our
region to make this dream come true.
Description
Thesis (MBA)-University of Natal, 2003.
Keywords
Tourism strategy., Tourism--Durban., Theses--Business administration.