The exploration of technological advancement changes on employee optimal performance: A case of Ubuhlebezwe Local Municipality.

Abstract

The COVID-19 pandemic has accelerated the integration of technology solutions into organizations to ensure continuity in operations. It emphasised the role played by technology to enhance communication in the workplace. The advent of new technologies in the workplace has an impact on employees and their understanding of how things should be done. Therefore, this study aimed to investigate the impact of technological advancements on employees at the Ubuhlebezwe Local Municipality. Using a pragmatic worldview, the study adopted a qualitative approach and gathered relevant information through semi-structured interviews involving ten (10) administrative officials operating in key departments in the municipality to aid in gaining an in-depth understanding of the contribution played by technology to enhance service delivery. Thematic content analysis was used to interpret and analyse the data, which confirmed an urgent need for an upgraded technology infrastructure, especially in rural municipalities such as Ubuhlebezwe. The findings revealed that the lack of decent infrastructure significantly affects the retention of talented personnel, as they tend to seek employment in organisations that utilise better tools, thereby impacting the effectiveness of service delivery and the overall performance of the municipality. The study concludes that prioritised investment in robust technological infrastructure is vital for operational functionality and skilled employee retention in rural municipalities like Ubuhlebezwe. Further research is recommended to optimise this infrastructure. Proactively managing technological transitions, by addressing positive and negative consequences, allows the Ubuhlebezwe Local Municipality to leverage advancements. This enhances worker productivity and service efficacy while safeguarding their health and ensuring a smooth transition.