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Customer care at University of Natal, Pietermaritzburg : an investigation into services received by students from support departments during registration.

dc.contributor.advisorSoni, Sanjay Shantilal.
dc.contributor.authorSukram, Praversh Jeebodh.
dc.date.accessioned2011-07-27T10:36:08Z
dc.date.available2011-07-27T10:36:08Z
dc.date.created2002
dc.date.issued2002
dc.descriptionThesis (MBA.)- University of Natal, Pietermaritzburg, 2002.en
dc.description.abstractThis study examines customer care at University of Natal, Pietermaritzburg (UNP). It investigates the quality of service received by students, from support departments, during registration. Data was collected via a simple random sample within the three libraries (Main, Law and Life Sciences) on campus. This ensured that students from the different faculties had an equal probability of being part of the survey, providing a true representation of the campus population. The research instrument was a questionnaire, 300 of which were administered to establish the attitude and helpfulness of staff from the departments of Finance, Financial Aid, Library, Risk Management Services, Student Admissions, Student Counselling and Student Housing. A total of 287 students responded. The software package that was used to run all the analyses was SPSS version 9. Results are graphically displayed in the form of bar graphs, tables and a pie chart. Interpretation of the results reveals that the overall rating for all departments ranged from average to excellent. Recommendations are made in light of the results of the survey and the literature reviewed.en
dc.identifier.urihttp://hdl.handle.net/10413/3274
dc.language.isoenen
dc.subjectTheses--Business administration.en
dc.subjectCustomer services.en
dc.subjectCustomer relations.en
dc.subjectUniversity of Natal (Pietermaritzburg)--Students--Attitudes.en
dc.titleCustomer care at University of Natal, Pietermaritzburg : an investigation into services received by students from support departments during registration.en
dc.typeThesisen

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