An evaluation of the effectiveness of the current performance appraisal system utilised by BCS-Net Pty Ltd.

Abstract

In this current hypercompetitive environment organisations are forced to become more efficient and effective. In this respect, one of the most popular tools used to streamline and improve service delivery is the application of performance appraisal systems. The objective of this study is to determine the extent to which the current performance appraisal system of BCS-Net Pty Ltd complies with the requirements and guidelines for performance appraisal as stipulated in the literature, in other words how effective is the current performance appraisal system utilised by BCSNet Pty Ltd. A quantitative research method was used to seek answers to the research questions. Survey questionnaires were sent to various respondents for data collection. The questions in the survey questionnaire were grouped into various criteria for an effective performance appraisal. All employees that were previously evaluated by the organisation were allowed to participate. A literature review was conducted to determine what criteria constituted an effective performance appraisal system. After analysing the relevant information from the organisation's employees it became apparent that the current performance appraisal system of the organisation was ineffective and it did not meet all the requirements for the criteria for a successful and effective performance appraisal system. Secondly, there was a clear indication that not all the supervisors/managers were adequately trained to conduct a performance appraisal and there was no consistency with regards to the implementation of the current performance appraisal system across the organisation.